Introduction

Welcome to Luna Alterations. By using our services, you agree to comply with and be bound by the following terms and conditions.

Services

We provide clothing alteration services as detailed on our website. All services are subject to availability and may vary.

Appointments

Appointments can be made online, by phone, or in person. We require at least 24 hours' notice for cancellations or rescheduling.

Payments

Payment is due upon completion of the services or upfront. We accept cash, credit/debit cards, and other payment methods as you want.

Guarantee and Refunds

We offer a 100% money-back guarantee if you are not satisfied with our services. Refund requests must be made within 2 days of service completion. Before we issue a refund, we would like the opportunity to redo and make it right. If you are still not satisfied with the outcome, we will refund you in full.

Changes to Terms

We may update these terms and conditions periodically. Continued use of our services constitutes acceptance of the updated terms.

Contact Us

For any queries regarding our terms and conditions, please contact us at 022 103 8574.